Refund policy

HOW DO I CHANGE OR CANCEL MY ORDER?

Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been shipped.

Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or canceled.

I RECEIVED THE WRONG PRODUCT OR BELIEVE MY PRODUCT IS DEFECTIVE, CAN I RETURN IT?

If you received the wrong merchandise or believe your product is defective, please retain the box, packaging and all contents and contact us as soon as possible at thelashvault.shop@gmail.com

WHAT IS YOUR RETURN POLICY?

Due to COVID-19, NO RETURNS will be accepted and/or processed until further notice.